From the day your machine arrives to years down the line — one team, one number, full accountability.
Site planning, unloading guidance, installation, calibration and first production run — handled end-to-end by factory-trained engineers.
Structured training at installation plus refresher sessions when your operators change, covering daily care, quality settings and software.
Scheduled preventive visits, priority breakdown response and discounted parts — predictable cost instead of surprise downtime.
Log a call and the nearest resident engineer is assigned immediately. Most metro calls are attended the same day.
Ex-stock supply of print heads, wear parts, inks, plates and media — genuine parts that protect your machine and its warranty.
Phone and remote-desktop help for RIP software, colour profiles and job setup — many issues get solved without a site visit.
Call or WhatsApp our service desk with your machine details and the issue.
The nearest resident engineer is assigned and you get their name and ETA.
On-site diagnosis, repair with genuine parts, and a test run with your jobs.
You receive a service report; our desk follows up to confirm everything stays fine.